We aim to make it as easy as possible for our customers to contact us. Our highly trained Belfast-based contact centre team can offer support from getting connected for the first time to handling queries relating to your existing service. Whatever your enquiry, we provide a range of ways for consumers to communicate with us.
Contact Us
Opening Hours Monday – Thursday: 08:30 – 19:00 & Friday: 08:30 -16:30
0345 4 555 555 - Calls are charged at your standard network rate
Customer Services, 197 Airport Road West, Belfast, BT3 9ED
To report a smell of gas or gas emergency call 0800 002 001
Additional support
If you are worried about the identify of a person claiming to be from Phoenix Energy at your door, call QuickCheck on 101 - the police non-emergency number
If you are deaf or hearing impaired and have a Minicom or Textphone, please call 0800 731 4710
Upon request, for consumers with specific requirements we can provide:
Alternative large and braille format letters
Text-to-speech and speech-to-text relay services
Translation services for consumers who do not use English as a first language