Support for Connected Customers

Find out more about your existing pay as you go meter, meter box housing, maintenance of your appliances and much more...

Get Winter Ready

To help you prepare for any cold snaps this winter, we've put together a checklist to keep you one step ahead of the weather.

Videos, manuals and up to date info for getting the most out of your meter.

Information relating to domestic and business gas suppliers in our licensed area.

Order replacement doors, boxes or spare parts.

Keep your boiler running smoothly and efficiently with a Boiler check or repair.

Your questions answered regarding essential maintenance at your property

If you have financial difficulties, there is some help available.

Information about connecting to our network

We are part of the Quick Check 101 scheme. Click here to find out more.

Find out how to register with your gas supplier’s Energy Care Scheme.

Lost your Gas Meter box key? Simply request a new one here.

You may find some of these external agencies useful if you are already connected or thinking about getting connected.

Our Connection Terms & Conditions

We don't always get things right, and when we don't, we like to know so that we can improve our service in the future.

Practices developed with the Utility Regulator detailing how we undertake certain business activities.