If you have financial difficulties regarding your gas bills, we would encourage you to get in touch with your gas supplier. As your Gas Network Operator, Phoenix can get in touch with your gas supplier on your behalf. If you are unsure who your supplier is, and you live within our license area, we can find this out for you.
Support for Connected Customers
Help and advice with your existing natural gas connection, apparatus, and maintenance.
Financial Assistance
Help if you are struggling to pay your gas bills
Other useful contacts
We know that we cannot provide all the help that a consumer may need which is why we work with a number of expert external organisations that can offer specific, additional support for consumers when they need it. This includes support across, finance, mental and physical health, addiction, loneliness, and isolation. We aim to provide a warm handover or referral to partner agencies where we have consumer consent, such as Advice NI, ensuring they get all the support they need.
- Useful Contacts
Help if you are struggling to pay for meter repairs
If Phoenix has asked you to make changes to your existing gas meter or apparatus and you are experiencing financial difficulty, we consider offering support on a case-by-case basis.
For more help, contact our team at info@phoenixenergyni.com (FAO – Operational Support Manager) or call us on
0345 4 555 555
Support for Connected Customers
- Get Winter Ready
- Using Your Pay as You Go Gas Meter
- Gas Supplier Information
- Gas Meter Box Repairs
- Book a Boiler Check/Repair
- Essential Maintenance FAQs
- Financial Assistance
- Connection Policy
- Quick Check 101
- Gas Supplier Care Schemes
- Home Improvements and Alterations
- Gas Meter Box Key Request
- Useful Contacts
- Connection Terms & Conditions
- Making a Complaint
- Codes of Practice