Support for Connected Customers

Help and advice with your existing natural gas connection, apparatus, and maintenance.

Financial Assistance

If you have financial difficulties regarding your gas bills, we would encourage you to get in touch with your gas supplier. As your Gas Network Operator, Phoenix can get in touch with your gas supplier on your behalf. If you are unsure who your supplier is, and you live within our license area, we can find this out for you.

We know that we cannot provide all the help that a consumer may need which is why we work with a number of expert external organisations that can offer specific, additional support for consumers when they need it. This includes support across, finance, mental and physical health, addiction, loneliness, and isolation. We aim to provide a warm handover or referral to partner agencies where we have consumer consent, such as Advice NI, ensuring they get all the support they need.

  • Useful Contacts
Advice Ni Logo

Advice NI

T. 0800 915 4604

Tcc Logo Fill

Consumer Council NI

T. 028 9025 1600

0001 2

NI Energy Advice

T. 0800 111 4455

Gsr Logo

Gas Safe

T. 0800 408 5500

He Logo

Northern Ireland House Executive

T. 03448 920 900

Nifha Logo

NI Federation of Housing Associations

T. 028 9023 0446

Quick Check

Quick Check

Check if a caller is genuine

T. 101

Ure Logo

Utility Regulator NI

T. 028 9031 1575

If Phoenix has asked you to make changes to your existing gas meter or apparatus and you are experiencing financial difficulty, we consider offering support on a case-by-case basis.

For more help, contact our team at (FAO – Operational Support Manager) or call us on
0345 4 555 555