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Codes of Practice

We have a range of Codes of Practice which we have developed in consultation with the Utility Regulator which detail how we undertake certain business activities. These include, how we handle your complaint, how we market our product as well as information you may find useful as a gas consumer.

Complaints Handling Code

Consumer Information Code

Gas Distribution Marketing Code

Code Of Practice for Consumers In Vu...
272870 Phoenix Vulnerable Customer Statement 8Pp A5 Leaflet Page 1

COP for Consumers in Vulnerable Circumstances

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Handling Your Enquiry Or Complaint Jpg

Handling Your Enquiry or Complaint

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Consumer Information Pack Jpg

Consumer Information Pack

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Offering an Inclusive Service