Each year we undertake essential maintenance on natural gas apparatus and equipment across our network. If you have recently received a letter from us this short video will easily explain more about your upcoming asset maintenance.
Essential Maintenance FAQs
Frequently Asked Questions
Download this document to learn more about your upcoming asset maintenance appointment.
Why is this work necessary?
How long will this work take?
What happens if my existing prepayment meter still has credit on it?
Need to reschedule your appointment?
Support for Connected Customers
- Get Winter Ready
- Using Your Pay as You Go Gas Meter
- Gas Supplier Information
- Gas Meter Housing Repairs
- Book a Boiler Check/Repair
- Essential Maintenance FAQs
- Financial Assistance
- Connection Policy
- Quick Check 101
- Gas Supplier Care Schemes
- Home Improvements and Alterations
- Gas Meter Box Key Request
- Useful Contacts
- Connection Terms & Conditions
- Making a Complaint
- Codes of Practice