- Call the gas emergency team 0800 002 001 (24 hrs a day 365 days a year)
- Turn off the gas supply at the meter, unless the meter is located in a cellar or basement in which case do not enter
- If there is a smell of gas in the cellar or basement you should evacuate the building
- Extinguish all naked flames and do not smoke or strike any matches
- Open doors and windows for ventilation
- Do no turn on or off any electrical switches including door entry systems
- Check gas appliances to see if the gas has been left on unlit or that a pilot is out
- Never leave it to anyone else to call the emergency line
- Make sure you allow immediate access to our engineer
Safety & Environment
Safe working and safeguarding our customers