Codes of Practice
We have a range of Codes of Practice which we have developed in consultation with the Utility Regulator which detail how we undertake certain business activities. These include, how we handle your complaint, how we market our product as well as information you may find useful as a gas consumer.
Making an Enquiry or Complaint
How enquiries and complaints are handled
Please download and read the booklet below for further information on how to make an enquiry or lodge a complaint.
Customer Information Pack
Information on our business and services
Download the Consumer Pack below for helpful information about our business and the services our customers can expect from us.
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- Codes of Practice