We aim to make it as easy as possible for our customers to contact us. Our highly trained Belfast-based contact centre team can offer support from getting connected for the first time to handling queries relating to your existing service. Whatever your enquiry, we provide a range of ways for consumers to communicate with us.
Contact Us
Opening Hours Monday – Thursday: 08:30 – 19:00 & Friday: 08:30 -16:30
0345 4 555 555 - Calls are charged at your standard network rate
Customer Services, 197 Airport Road West, Belfast, BT3 9ED
To report a smell of gas or gas emergency call 0800 002 001
Additional support
If you are worried about the identify of a person claiming to be from Phoenix Energy at your door, call QuickCheck on 101 - the police non-emergency number
If you have difficulties speaking, are deaf or hard of hearing and need to contact us, you can download the free Relay UK app. You can also report an emergency using the free Relay UK app using the prefix 18001 0800 002 001.
If you are calling to report a gas smell or a gas leak and you use British Sign Language (BSL), the Convo service gives you access to an online interpreter.