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Using Your Pay as You Go Gas Meter

You might be using your meter for the first time, experiencing some difficulties adding credit or you may have run out of gas.

Here are some useful videos and user guides to help you on your way. 

Please select your meter type

A. Libra 100

Libra 100 Select

B. Libra 110

Libra 110 Select

C. Libra 200

Libra 200 Select

D. Libra 210

Libra 210 Select

Replacement PAYG Meter Cards

It is important to remember that we are not a gas supplier. If you need a replacement card please contact your gas supplier.

Handy Hints For Gas Metre Jpg

If you find yourself in a “no gas” situation it may be because the regulator at the meter has tripped. This is common particularly if you have recently topped up your meter following low credit or have had your gas supply turned off for some time. Resetting your regulator is simple, and you can usually be up and running quickly without waiting for an engineer.

Please watch the short video below to determine if your meter has this feature and how to reinstate your gas supplier. Remember, our team are here to help. Please call us on 0345 4 555 555 if you need any assistance.

If you smell gas at any stage, contact our emergency call centre on 0800 002 001.

Support for Connected Customers