Here are some useful videos and user guides to help you on your way.
Using Your Pay as You Go Gas Meter
You might be using your meter for the first time, experiencing some difficulties adding credit or you may have run out of gas.
Please select your meter type
You have selected:
Video Guide
User Documentation
Technical Specification
Libra 100
Error Codes
Error 01
Call 0345 4 555 555 – we need to arrange an engineer
Error 02
You’re using the wrong card. Please check with your gas supplier
Error 03
Call 0345 4 555 555 – we need to arrange an engineer
Error 04
You have too much credit on your meter – let your credit run down before topping up
Error 05
Call 0345 4 555 555 – we need to arrange an engineer
Error 06
Ensure the card strip and chip is clean. Ensure the card is inserted with chip facing up. If problem persists contact your gas supplier
Error 07
Call 0345 4 555 555 – we may need to arrange an engineer
Error 08
Have you recently changed supplier? Contact your gas supplier for more information
Error 09
Call 0345 4 555 555 – we need to arrange an engineer
Blank Screen
If no information is displaying on screen, hold down the black button 'B'. If problem persists, call 0345 4 555 555 - we need to arrange an engineer.
Video Guide
User Documentation
Technical Specification
Libra 110
Error Codes
Error 01
Call 0345 4 555 555 – we need to arrange an engineer
Error 02
You’re using the wrong card. Please check with your gas supplier
Error 03
Call 0345 4 555 555 – we need to arrange an engineer
Error 04
You have too much credit on your meter – let your credit run down before topping up
Error 05
Call 0345 4 555 555 – we need to arrange an engineer
Error 06
Ensure the card strip and chip is clean. Ensure the card is inserted with chip facing up. If problem persists contact your gas supplier
Error 07
Call 0345 4 555 555 – we may need to arrange an engineer
Error 08
Have you recently changed supplier? Contact your gas supplier for more information
Error 09
Call 0345 4 555 555 – we need to arrange an engineer
Blank Screen
If no information is displaying on screen, hold down the black button 'B'. If problem persists, call 0345 4 555 555 - we need to arrange an engineer
User Documentation
Technical Specification
Libra 200
Error Codes
Call Help
Call 0345 4 555 555 – we need to arrange an engineer
Card Fail 04 or 19
Call 0345 4 555 555 – we need to arrange an engineer
Card Fail 35
Ensure the card strip and chip is clean. Ensure the card is inserted with chip facing up. If problem persists contact your gas supplier.
Card not accepted
This is an issue with your card. Please contact with your gas supplier
M________
Call 0345 4 555 555 – we need to arrange an engineer
Blank Screen
If no information is displaying on screen, hold down the black button ‘B’. If problem persists, call 0345 4 555 555 – we need to arrange an engineer
User Documentation
Technical Specification
Libra 210
Error Codes
Call Help
Call 0345 4 555 555 – we need to arrange an engineer
Card Fail 04 or 19
Call 0345 4 555 555 – we need to arrange an engineer
Card Fail 35
Ensure the card strip and chip is clean. Ensure the card is inserted with chip facing up. If problem persists contact your gas supplier
Card not accepted
This is an issue with your card. Please contact with your gas supplier
M________
Call 0345 4 555 555 – we need to arrange an engineer
Blank Screen
If no information is displaying on screen, hold down the black button ‘B’. If problem persists, call 0345 4 555 555 – we need to arrange an engineer
Replacement PAYG Meter Cards
It is important to remember that we are not a gas supplier. If you need a replacement card please contact your gas supplier.
Support for Connected Customers
- Get Winter Ready
- Using Your Pay as You Go Gas Meter
- Gas Supplier Information
- Gas Meter Box Repairs
- Book a Boiler Check/Repair
- Essential Maintenance FAQs
- Financial Assistance
- Quick Check 101
- Gas Supplier Care Schemes
- Home Improvements and Alterations
- Gas Meter Box Key Request
- Useful Contacts
- Connection Terms & Conditions
- Making a Complaint