Making a Complaint

We don't always get things right, and when we don't, we like to know so that we can improve our service in the future.

You can make a complaint by:

Call: 0345 4 555 555

Writing:

Operational Support Manager

Phoenix Energy

197 Airport Road West

Belfast

BT3 9ED

Or by filling out the form below:

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Privacy Statement

First Name

Last name

Address Details

Address 1

Address 2

Address 3

Town/City

Postcode

Contact Details

Telephone

Mobile

Subject

Details of Complaint

Comment

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* Calls may be recorded or monitored for training purposes. By submitting your request, the personal information you provide (including your email) will only be used by us to respond to your enquiry or deliver the requested service in line with our privacy policy. You may be contacted by telephone, post or email.

Handling Your Enquiry or Complaint

Please download and read the booklet below for further information on how to make an enquiry or lodge a complaint.

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