Codes of Practice
We have a range of Codes of Practice which we have developed in consultation with the Utility Regulator which detail how we undertake certain business activities. These include, how we handle your complaint, how we market our product as well as information you may find useful as a gas consumer.
Support for Connected Customers
- Get Winter Ready
- Using Your Pay as You Go Gas Meter
- Gas Supplier Information
- Gas Meter Housing Repairs
- Book a Boiler Check/Repair
- Essential Maintenance FAQs
- Financial Assistance
- Connection Policy
- Quick Check 101
- Gas Supplier Care Schemes
- Home Improvements and Alterations
- Gas Meter Box Key Request
- Useful Contacts
- Connection Terms & Conditions
- Making a Complaint
- Codes of Practice