Please download and read the booklet below for further information on how to make an enquiry or lodge a complaint.
Codes of Practice
We have a range of Codes of Practice which we have developed in consultation with the Utility Regulator which detail how we undertake certain business activities. These include, how we handle your complaint, how we market our product as well as information you may find useful as a gas consumer.
Customer Information Pack
Information on our business and services
Download the Consumer Pack below for helpful information about our business and the services our customers can expect from us.
Support for Connected Customers
- Get Winter Ready
- Using Your Pay as You Go Gas Meter
- Gas Supplier Information
- Gas Meter Housing Repairs
- Book a Boiler Check/Repair
- Essential Maintenance FAQs
- Financial Assistance
- Connection Policy
- Quick Check 101
- Gas Supplier Care Schemes
- Home Improvements and Alterations
- Gas Meter Box Key Request
- Useful Contacts
- Connection Terms & Conditions
- Making a Complaint
- Codes of Practice
