Available Vacancies
Training and Compliance Lead
In this role you will be responsible for coordinating and delivering comprehensive training programmes across the Customer Services (CS) department, ensuring all team members are equipped with current knowledge and skills to meet operational and service delivery standards. Your role will involve the systematic review and updating of existing procedures, working closely with operational teams to identify gaps and implement improvements that enhance service delivery and regulatory compliance.
Your position will include developing and maintaining contingency response protocols, ensuring the department is prepared to handle service disruptions, emergency situations, and unexpected operational challenges while maintaining customer service excellence.
The successful candidate will work collaboratively with internal stakeholders and contractors to ensure training materials reflect real scenarios and current best practices, while maintaining alignment with industry standards and regulatory requirements.
Department: Customer Services
Salary Range: £30,000 - £34,000 per annum plus annual on target bonus
Experience: At least 18 months' experience in training delivery, instructional design or learning and development, including the development of training materials and procedures.
Closing Date: Mon, 23 Mar 2026
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