Available Vacancies
Emergency Gas Service Engineer
As an Emergency Gas Service Engineer, you will provide 24/7 first response gas emergency service in line with agreed Standards and Safety Procedures throughout the entire Phoenix Energy License area. You will also be involved with the installation, repair and exchange of meters and other Phoenix Energy assets. To carry out boiler checks and other chargeable works.
Department: PES Engineers
Salary Range: £26,753.00 to £34,253.00 per annum starting salary (dependent on experience)
Experience: Minimum of 1 years’ post apprenticeship or similar experience in domestic gas utilisation and/or heating & plumbing including diagnostics. Customer service experience
Closing Date: Thu, 11 Jun 2026
ApplyCustomer Advisor
You will work as part of the Customer Services team, providing frontline support to existing and potential customers through efficient handling of telephone calls, emails, and service requests.
You will be responsible for recording customer and job request details on company systems, initiating appropriate responses in line with defined business processes, and delivering inclusive, excellent customer service that meets the needs of all consumers, including those requiring additional support. The role involves significant administrative responsibilities including planning and scheduling asset maintenance work, connections and communications to property owners, coordinating appointments with customers and field operatives, and managing diary and resource planning systems.
You will respond to gas emergencies, manage asset maintenance programme scheduling, handle complaints, process completed documentation and certification, and provide comprehensive administrative support whilst ensuring compliance with safety standards, Standards of Service requirements, and regulatory obligations including ISO 22458.
Department: Customer Services
Salary Range: £25,983.50 per annum
Experience: At least two year’s experience working within a contact center dealing with high volume telephone enquiries. OR At least three year’s experience in a retail environment.
Closing Date: Mon, 22 Jun 2026
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