Available Vacancies
Customer Support Lead
In this role, you will lead Customer Services, managing the contact centre, CS Dispatch performance, complaint resolution, failure management and regulatory compliance.
This role encompasses team leadership, business reporting, training delivery, and administration of customer incentive schemes.
The CS Lead will drive operational excellence through data analysis, staff development, and process improvement whilst ensuring inclusive service delivery and customer satisfaction across all touchpoints.
Department: Customer Services
Salary Range: £30,000 - £34,000 per annum
Experience: At least three years’ management experience in a contact centre or customer service environment. Proven experience managing complaint resolution processes. Experience with performance management and team development.
Closing Date: Mon, 03 Nov 2025
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