Renewable Energy Operational Lead
This role will provide broad operational support across the Energy Transition Team, helping to coordinate project delivery, project development, stakeholder engagement, budget monitoring, management reporting and event activity.
In this role, you will play an important role in supporting the delivery of departmental objectives, ensuring that key workstreams are well organised, effectively coordinated and progressed to agreed timescales and standards.
Department: Sales
Salary Range: £40,000 per annum
Experience: Experience providing operational, administrative or coordination support across multiple workstreams or projects
Closing Date: Thu, 17 Sep 2026
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Customer Support Lead
In this role, you will lead Customer Services, managing the contact centre, CS Dispatch performance, complaint resolution, failure management and regulatory compliance.
This role encompasses team leadership, business reporting, training delivery, and administration of customer incentive schemes.
The CS Lead will drive operational excellence through data analysis, staff development, and process improvement whilst ensuring inclusive service delivery and customer satisfaction across all touchpoints.
Department: Customer Services
Salary Range: £32,000 - £34,000 per annum
Experience: At least three years’ management experience in a contact centre or customer service environment. Proven experience managing complaint resolution processes. Experience with performance management and team development.
Closing Date: Thu, 17 Sep 2026
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Project and Compliance Officer
You will play a key role in supporting the successful delivery of strategic projects while helping to ensure the organisation maintains robust compliance arrangements and meets its legislative and regulatory obligations. The role is ideally suited to someone who enjoys working across multiple priorities, has excellent organisational skills, and is looking to develop a broad range of experience within a regulated utility environment.
Department: Business Planning
Experience: Educated to A Level standard or equivalent and a minimum of 2 years relevant professional experience within the areas of compliance and/or Project Delivery/Management.
Closing Date: Thu, 17 Sep 2026
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Streetworks Coordinator
As the Street Works Coordinator, you will have a significant impact on Phoenix Energy's operations. Your role in coordinating and managing our street works activities associated with asset maintenance, new connections, and network development projects is crucial in ensuring compliance with all operational and regulatory requirements.
Department: Customer Services
Salary Range: £28,500 per annum
Experience: Minimum of 2 years relevant experience in coordinating streetworks using Symology and applying for permits via the DFI portal. Working knowledge of The Street Works (Northern Ireland) Order 1995.
Closing Date: Thu, 17 Sep 2026
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