Available Vacancies
Trainee Gas Engineer / Gas Engineer
As a Gas Engineer, your role will be to provide, in line with agreed Standards and Safety Procedures,. the installation, repair and exchange of domestic meters and other Phoenix Energy assets. You will also be on the rota to provide 7-day after-hours meter fault support (full training will be provided). Additionally, over a 24-month transition period you will be required to undertake Gas Emergency response training.
Department: PES Engineers
Salary Range: £26,753 to £34,253 per annum (depending on experience)
Experience: Good verbal and written communication including relevant IT skills.
Closing Date: Mon, 10 Aug 2026
ApplyCustomer Advisor
You will work as part of the Customer Services team, providing frontline support to existing and potential customers through efficient handling of telephone calls, emails, and service requests.
You will be responsible for recording customer and job request details on company systems, initiating appropriate responses in line with defined business processes, and delivering inclusive, excellent customer service that meets the needs of all consumers, including those requiring additional support. The role involves significant administrative responsibilities including planning and scheduling asset maintenance work, connections and communications to property owners, coordinating appointments with customers and field operatives, and managing diary and resource planning systems.
You will respond to gas emergencies, manage asset maintenance programme scheduling, handle complaints, process completed documentation and certification, and provide comprehensive administrative support whilst ensuring compliance with safety standards, Standards of Service requirements, and regulatory obligations including ISO 22458.
Department: Customer Services
Salary Range: £25,983.50 per annum
Experience: At least two year’s experience working within a contact center dealing with high volume telephone enquiries. OR At least three year’s experience in a retail environment.
Closing Date: Tue, 18 Aug 2026
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