The safety of our customers and colleagues is our number one priority. The service we deliver is vital to keep you, our customers, safe, warm and connected in your homes and businesses. As the largest gas distribution network in Northern Ireland, we continue to deliver a safe and reliable flow of gas across our network and operate the gas emergency service for our customer base during these challenging times.
We are following Government guidance and have introduced additional safety precautions across all our activity. We will continue to monitor the situation and update our guidance and working practices accordingly.
We want to assure customers that we will attend gas emergencies and make them safe, whether a person in that home has coronavirus or not.
Relevant safety precautions will be taken. In the event of an emergency contact the gas emergency team on 0800 002 001 and follow the instructions found here.
We are following Government guidance and have introduced additional safety precautions across all our activity. We will continue to monitor the situation and update our guidance and working practices accordingly.
Can I still apply for a new gas connection?
You can request a new gas connection on our website or by contacting our Customer Service team on 03454 55 55 55. We are prioritising those customers with urgent connection needs at this time and will plan in and undertake all other connection requests in line with our current programme of works.
Are you undertaking planned maintenance?
We continue to undertake planned maintenance. These works are under constant review during these times and may be subject to change.
Essential maintenance and emergency teams remain operational to ensure that gas continues to flow and that the safety of our network, customers and the general public is maintained.
How can I contact you for a non-urgent query?
Our Customer Service Team can be contacted Monday to Friday from 8.30am – 4.30pm on 03454 55 55 55.