Our Responsible Business Principles

Our ESG objectives and CSR responsibilities as detailed within our Responsible Business report include:

  • To continue providing low carbon solutions to homes and businesses, supporting net zero carbon targets.
  • To minimise the impact of our operations on the environment, aiming for a sustainable approach to the use of resources, reducing our use of energy, water and paper, avoiding irresponsible disposal of hazardous products and unnecessary waste.
  • Act as an environmentally responsible business by supporting biodiversity projects and initiatives within the community that we serve.
  • Operate with high standards in respect of health, safety and worker protection, and as a minimum comply with all relevant regulations and standards.
  • Promote the health and well-being of our staff to ensure that we maintain a happy, healthy, and engaged workforce.  Create a positive working environment that, where possible, provides staff with the opportunities to fulfil their potential and achieve their career aspirations.
  • Always be non-discriminatory (whether on grounds of gender, race, disability or other), and maintain the highest standards of equality and diversity in our employment practices.
  • To create a positive impact for our stakeholders and the community we serve through meaningful engagement, contribution, and volunteering.
  • To maintain the highest standards of governance in the management of our business.
  • Act with integrity in all of our dealings.
  • Maintain appropriate contingency planning arrangements to enable the continuation of key activities as a result of a major incident.